Article 1: Our Commitment to Your Privacy
At Troving, we respect your privacy as a registered service provider and are committed to protecting all professional and business information you share with us. This policy explains how we collect, use, store, and share your information.
Article 2: Data We Collect
1) Information You Provide Voluntarily
- Business name and legal entity name
- Full name of the business owner or authorized representative
- Contact information (email, phone number)
- Business address and location
- Bank or payment details for revenue transfers
- Copies of official documents (trade license, tax registration, ID)
2) Data Collected Automatically
- IP address
- Device type and operating system
- Activity logs (pages visited, listings created, bookings handled)
- Transaction and payment records
Article 3: How We Use Your Data
- Create and verify your provider account
- Display your services to users and connect you with bookings
- Process and transfer payments
- Send notifications (new bookings, payments, customer feedback)
- Improve provider tools and overall platform experience
- Communicate for support and operational updates
- Comply with legal and tax regulations
Article 4: Data Sharing
We do not sell or trade your data with third parties. However, certain data may be shared with:
- Payment processing partners (for payouts)
- Verification or compliance partners (to ensure authenticity)
- Legal authorities upon formal request
- Analytics partners (in anonymized form for performance analysis)
Article 5: Data Protection
We implement strict technical and organizational measures to protect your data against unauthorized access or alteration, including:
- Encryption of financial and sensitive data
- Firewalls and secured servers
- Role-based access for staff and administrators
Article 6: Data Retention
We retain provider data as long as the account remains active or as required by law. Providers can request account and data deletion after settling all outstanding transactions.
Article 7: Provider Rights
- Access, update, or modify your data
- Request deletion of your account and records
- Withdraw consent for promotional communications
- File a complaint if you believe your data has been misused
Article 8: Use of Photos and Content
By uploading images or content, you grant Troving a limited license to display them for marketing and platform-related purposes. You retain full ownership of your materials.
Article 9: Updates to This Policy
We may update this policy periodically. Any significant changes will be communicated via email or in-app notifications to providers.
Article 10: Contact Us
For inquiries related to the Provider Privacy Policy, contact us at: partners@troving.com